fd888 Privacy Policy – How We Protect Your Data in Pakistan

1Who We Are

fd888 is an online casino and sports betting platform operating at fd888.plus, designed specifically for Pakistani players. When this Privacy Policy refers to "fd888", "we", "us", or "our", it means the operator responsible for your account data and the platform at fd888.plus.

We are the data controller for the personal information you provide when registering and using the fd888 platform. This means we decide how and why your data is processed. If you have questions about anything in this policy, contact us at support@fd888.plus.

2Data We Collect

fd888 collects personal information that is necessary to provide you with a functioning, secure, and legally compliant gaming account. We collect data in the following categories:

Identity and Account Data

• Full name, date of birth, gender, and nationality as provided at registration.
• CNIC number or passport number when identity verification is requested.
• Username, password (stored in hashed form – never readable by staff), and account preferences.
• Profile photograph or selfie if submitted for verification purposes.

Contact Data

• Mobile number linked to your Easypaisa or JazzCash account, or as provided at registration.
• Email address for account communications and promotional messages (where opted in).
• City and province of residence (we do not collect full postal addresses unless required for verification).

Financial Data

• Deposit and withdrawal history, including amounts, timestamps, and payment methods used.
• Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay account references) used for transactions.
• Bank account IBAN or last four digits of a card, where bank transfer or card payments are used.
• fd888 does not store full payment card numbers. All card processing is handled by certified third-party payment providers.

Activity and Technical Data

• Betting history, game activity records, login timestamps, and session durations.
• IP address, device type, browser type, and operating system.
• Cookie identifiers and analytical data related to how you use the platform (see Section 6).

3How We Use Your Data

fd888 uses your personal data only for the purposes described below. We do not use your information for any purpose that has not been disclosed in this Privacy Policy.

fd888 does not use personal data for automated decision-making that produces significant legal effects without human oversight. Where automated systems flag an account for review (such as for suspected fraud or underage gambling), a human member of our team performs the final assessment.

4Legal Basis for Processing

fd888 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity: Most processing is required to fulfil our contract with you – operating your account, processing your payments, settling bets, and managing withdrawals.
• Legal obligation: Identity verification, age checks, anti-money laundering checks, and record retention are required by applicable law.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement through anonymised analytics, and responsible gaming monitoring are processed under our legitimate business interests, balanced against your rights.
• Consent: Promotional communications (marketing emails and SMS) are sent only where you have opted in. You can withdraw consent at any time by contacting support or using the unsubscribe link in any email.

5Data Sharing

fd888 does not sell your personal data. We share data only with the categories of third parties described below, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When age or identity verification is performed, your documents may be processed by a certified third-party verification service. These providers are bound by strict data handling agreements.
• IT and platform service providers: Hosting, database management, and security monitoring services may process certain technical data. All such providers are contractually obligated to use the data only on fd888's instructions.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights and safety of other players.
• Responsible gaming organisations: In connection with self-exclusion schemes, limited data may be shared with recognised responsible gaming bodies as required to enforce exclusion requests.

6Cookies and Tracking Technologies

fd888 uses cookies and similar technologies to operate the platform, remember your session, prevent fraud, and improve your experience. Cookies are small text files stored on your device when you visit the platform.

fd888 does not use third-party advertising cookies or cross-site tracking cookies. Analytics data is processed in anonymised form and is not linked back to your individual account. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to fd888.

7Data Retention

fd888 retains your personal data for as long as your account is active and for a defined period after closure, in line with our legal obligations and operational needs:

• Active account data: Retained for the full duration of your account and updated as necessary.
• Financial transaction records: Retained for a minimum of 5 years after the transaction date, as required for anti-money laundering compliance.
• Identity verification documents: Retained for the period required by applicable law, typically 5 years from account closure or the last verified transaction.
• Betting and game history: Retained for a minimum of 3 years to support dispute resolution and responsible gaming obligations.
• Marketing consent records: Retained for the period of consent and for 2 years following withdrawal to demonstrate compliance.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to individual users.

When data is no longer required for its stated purpose and retention period has expired, it is securely deleted or irreversibly anonymised. You cannot request early deletion of data that we are legally required to retain.

8Data Security

fd888 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

• All data in transit between your device and fd888 servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted cryptographic hashes. No fd888 employee can read your password.
• Access to production systems containing personal data is restricted to a limited number of authorised staff, subject to strict access controls and logging.
• Our infrastructure is hosted in data centres with physical security controls, redundant systems, and regular security audits.
• We conduct regular internal reviews of data handling practices and respond to security incidents according to a defined incident response procedure.
• Employees who handle personal data receive training on data protection obligations and are bound by confidentiality obligations.

9Your Data Rights

As an fd888 player, you have the following rights in relation to your personal data. Requests can be submitted by contacting our support team at support@fd888.plus. We will respond within 30 days.

To exercise any of these rights, email support@fd888.plus with the subject line "Data Rights Request" and include your registered email address or account username. We may need to verify your identity before processing the request.

10Children's Privacy

fd888 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has registered on fd888, please contact us immediately at support@fd888.plus. Any account found to belong to an underage individual will be closed immediately, all associated data deleted in line with our legal obligations, and any funds held pending review.

We use age verification procedures – including CNIC checks – to detect and prevent underage registration. If you are a parent or guardian and have concerns about a child's access to gambling platforms, we recommend visiting the Responsible Gaming page for information about parental control tools.

11Third-Party Links

The fd888 platform may from time to time reference services or content that involves interaction with our payment partners (Easypaisa, JazzCash, NayaPay, SadaPay). When you leave the fd888 platform to use these services, you are subject to those providers' own privacy policies.

fd888 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any payment provider or external service before sharing personal information with them. Our platform does not contain advertising banners or links to unrelated third-party websites.

12Changes to This Privacy Policy

fd888 reviews this Privacy Policy regularly and updates it when our data practices change, when new features are introduced to the platform, or when legal requirements change. The date at the top of this page reflects when the policy was last updated.

When material changes are made – changes that significantly affect how we collect or use your data – we will notify registered fd888 players by email to the address on file, or by a prominent notice when you next log in. Minor changes (such as wording clarifications that do not change the substance of the policy) may be made without individual notification.

Continued use of fd888 after the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data as described in Section 9.

13Contact and Complaints

If you have questions about this Privacy Policy, want to exercise a data right, or wish to raise a complaint about how fd888 has handled your personal information, please contact us:

• Email: support@fd888.plus – use the subject line "Privacy" for fastest routing to the correct team.
• Live Chat: Available 24/7 within your logged-in fd888 account. For sensitive data requests, email is preferred to ensure a secure record.
• FAQ: The FAQ page covers common questions about account data, verification, and communications preferences.

fd888 aims to resolve all privacy queries and complaints within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.